Thank you so much for choosing Sawa Groceries!
We’re a home-grown Kenyan company, and we’re doing our best to connect you to the best quality food products made by fellow Kenyans wherever possible. There are a few things we need to go over so that all of us are clear on where we stand.
Delivery is same day as long as you place your order before 12 pm. If your order comes in after that, we’ll do our very best to get it to you the next day.
There are a few items which are handmade for you by order. These items will delay your delivery, but it’ll be worth it, we promise! Please check in the description area of the products you select, as you’ll see it noted there. We’ll also try to ensure we tell you in case there’s going to be a delay.
Finally, and it doesn’t necessarily fit in this section, but we’re growing, and we can’t grow without our wonderful customers. So whenever you have feedback – good or bad – please let us know, as it’s the only way we’ll get better! Now on to dot the i’s and cross the t’s below…
OVERVIEW
This website is operated by Sawa Mart & Grocery. Throughout the site, the terms “we,” “us,” and “our” refer to Sawa Mart & Grocery. Sawa Groceries offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
RETURNS, REFUNDS & EXCHANGES
We do our best to make sure the items you receive are of the best quality, but if you are not satisfied with your purchase, we may offer you a refund or exchange within 48 hours of your purchase. We ask that you provide us with details about the reason for the refund or exchange and, where possible, a photo of the item in its condition when delivered to you.
PROMOTIONS, DISCOUNTS & COUPONS
At Sawa Groceries, we are committed to offering our valued customers special promotions and discounts through our coupon system. However, it is important to note that these coupons are subject to certain terms of use to ensure fairness and efficiency in our services.
- One-Time Use Per Customer: Each coupon is intended for a single-use per customer. It is prohibited to use the same coupon multiple times by creating multiple accounts or using different email addresses.
- Fair Use: We encourage a fair use policy. Misuse of coupons, including but not limited to repetitive use or circumvention of usage policies, is strictly forbidden.
- Management’s Rights: Sawagroceries reserves the right to refuse service, cancel orders, or blacklist customers from future promotions if there is evidence of coupon misuse or abuse of the policy.
We request all our customers to adhere to these guidelines to continue enjoying our premium products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Alcohol is not for sale to persons under the age of 18 years. When in doubt, our drivers will ask for proof of ID of the recipient.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
For more detail, please review our Returns Policy.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant or assume liability or responsibility for any third-party materials, websites, products, or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (e.g., contest entries) or voluntarily provide creative ideas, suggestions, proposals, plans, or other materials (collectively, ‘comments’), you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments forwarded to us. We are under no obligation to (1) maintain comments in confidence; (2) pay compensation for comments; or (3) respond to any comments.
We may monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or content that violates intellectual property or these Terms of Service.
By submitting comments, you agree they will not violate the rights of any third party, including intellectual property, privacy, or personality rights, nor will they contain unlawful, abusive, or obscene material or malicious code. Misrepresentation or impersonation is not permitted. You are solely responsible for your comments and their accuracy. We assume no liability for comments posted by you or third parties.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct errors and update or cancel orders without notice (including after submission).
We are not obligated to update information in the Service or on the site unless required by law. No update or refresh date should be taken to imply modifications to the content.
SECTION 12 – PROHIBITED USES
Prohibited uses include, but are not limited to:
(a) illegal purposes; (b) solicitation of unlawful acts; (c) violating laws or regulations; (d) infringing upon intellectual property rights; (e) harassing, abusing, or discriminating; (f) submitting false information; (g) transmitting harmful code; (h) collecting personal information; (i) spamming; or (j) interfering with security features.
We may terminate access for prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, secure, or error-free Service. Products and services are provided “as is” and “as available.”
In no case shall Sawa groceries, its directors, officers, employees, affiliates, or suppliers be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our Service or products. Certain jurisdictions do not allow limitations, and liability shall be restricted to the fullest extent allowed by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify Sawa Groceries, its affiliates, and employees against any claims or damages arising from your breach of these Terms or violation of third-party rights.
SECTION 15 – SEVERABILITY
If any provision is deemed unlawful or unenforceable, it shall still be enforced to the extent permitted, and the remaining provisions will remain in effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either party. Termination occurs if you cease using the site or violate the Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms represent the entire agreement between you and Sawa Groceries, superseding prior agreements. Ambiguities in interpretation will not be held against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms are governed by and construed in accordance with Kenyan laws.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the latest Terms at any time. Updates or changes will be posted on this page, and continued use of the site implies acceptance.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Support@sawagroceries.com